Like with any other mass produced and mass sold product, the Internet is littered with complaints concerning the NuWave oven, but also with some sterling reviews. Let’s get to the matter at hand, though, and see what are some of the most common gripes customers have with the NuWave oven and in what way they can be resolved to mutual satisfaction.
What Is a NuWave Oven?
Before delving into the matter at hand, let’s first get to know the NuWave oven and see why one of the most important parts – the dome. For starters, the NuWave oven is not a microwave, and it can’t replace one. It’s an infrared countertop oven, made to be a compact and portable unit. It combines the puissance of a top-grade conduction oven, the quickness of a professional convection oven, and the penetrative power of the far infrared cooking technology.
The conduction is pretty straightforward – hot thing touches cold, cold thing heats up, just like with any conventional oven, or even fry-pans. Convection is a bit newer, though still a well-established way of cooking. It makes use of specially designed fans (at least in the NuWave oven) to circulate the hot air throughout the oven, distributing heat uniformly and cooking the food evenly.
However, the infrared cooking technology is a bit of an infant in the culinary world. Hearthware’s (manufacturer of the NuWave) patented infrared rods use invisible heat waves to cook the exterior of the food, as well as penetrate within, searing it on the outside and making it juicy and moist on the inside. This has a double effect, as it releases excess fat on the one hand, and traps the naturally occurring moisture within.
The role of the dome in this story is threefold. Firstly, it serves to trap the hot air within, thereby making a heated chamber, not unlike that of a conventional oven. Secondly, the design of the oven helps it direct and stream the air around and treat the food.
Combined with the unsurprisingly silent electric motor concealed in the power head and the connected specially designed fan, the shape of the dome distributes the heat evenly, and ensures that the food is not haphazardly. Thirdly, the dome serves to protect you from serious burns or to lessen the risk of injury, at least. The dome is prone to get heated during operating, so it might be prudent to wear oven mitts if you need to open the oven during cooking or immediately after.
What Are the Most Common Complaints about the NuWave Oven?
After receiving over 1,300 product complaints in three years about Hearthware and their NuWave ovens from customers from all around the States, the Better Business Bureau began an investigation into the NuWave oven which resulted in an “F”. Two years later, the decision has not been revised, although there has been marked improvement in the dome’s quality, the substantial fees for shipping and processing, as well as customer relations, which appear to have been the major gripes.
As of late 2014, the company initiated a My Complaints program which has the purpose of dealing with customer complaints and providing a better response and overall customer service. They have also revised the shipping costs and significantly reduced processing fees and listed prices.
In June 2015, the NuWave Oven had a rating of 2.3 out of 5 stars at PissedConsumer.com, with the quality of the dome and pricing being the two most striking issues customers had taken with the manufacturer and the product. In the meanwhile, the manufacturer has taken earnest steps to improve the quality of the domes, communication with costumers, as well as to revise some of the shipping costs and price listings. This resulted in an improvement of the rating, which stands at 2.8 out of 5 stars as of June 2016.
If you’re not familiar with how the rating is calculated on PissedConsumer.com, let’s just say improving one’s rating is no mean feat. Per the site’s info: “A company’s rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are – users’ rating, the number of resolved reviews, the number of company’s responses, etc.” In other words, It takes a certain effort on the part of the company to improve it.
The manufacturer has taken these complaints to heart, and they have fairly recently developed a new type of dome, thereby expanding the range to four models. These are – the Mini Dome, the Standard Dome, the Power Dome and the Oven Pro Plus Power Dome.
The first was designed to go with the NuWave Mini Oven, which is a smaller-capacity, smaller-wattage version of the standard NuWave Oven, while the Standard Dome is what exactly what you think it is. You will recognize these two models by the lack of tint. Contrastively, the latter two models – the Power Dome and the Oven Pro Plus Power Dome are tinted, which carries certain benefits.
For one, the tint helps the oven retain heat better, thereby making the dome cooler, as well as reducing the cooking time and power consumption even further. These two types of domes are still the subject of complaints about cracks, but the number of these is significantly smaller than it was for the older types.
FAQs (Frequently Asked Questions)
- How do I file a complaint if my product is broken?
Answer: The easiest and most straightforward way is to address the manufacturer’s customer service and make use of their MyComplaints program. The company has ostensibly enhanced and streamlined their complaint response, so you can expect professional and polite service. Alternatively, if the problem lies with shipping, it’s best to contact the seller first. If they fail to address the matter in a satisfying manner, feel free to reach Hearthware.
- What are the reviews of the NuWave oven like?
Answer: As of 2015, the reviews of the NuWave oven are generally positive on sites such as Amazon.com, DoesItReallyWork.org, and ConsumerResearch.com. The oven is overwhelmingly praised for the ability to cook a variety of dishes, use much less energy than a regular oven and faster at that, as well as the ease with which it cleans. On the other hand, there is some backlash, again mostly centered around the fragility of the plastic dome and, oddly, the bulkiness of the product.